Delete Account
Your Data, Your Control: Permanently Delete Account
Winity is committed to user control and transparency, allowing customers to delete their account at any time directly on the platform.
WARNING: Deleting your account is a permanent, irreversible action.
Once an account is deleted, the customer will immediately and permanently lose access to their stored information, including all demographic and financial data within the Winity application.
Key Implications & What is Lost
When a Winity account is deleted, the following consequences occur:
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Feature
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Consequence of Deletion
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App Access
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The user is instantly logged out and cannot log back in with these credentials.
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Demographic Data
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Customers can delete their account on the Winity platform any time. Once the account is deleted, the customers will not be able to access their demographic or financial data stored in the Winity application.
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Financial Data
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All stored account balances, transaction history, and card information will be in accessible to the customer, and access to the deleted account will never reinstated.
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Scheduled Activity
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Any scheduled transfers, payments, or recurring deposits are automatically cancelled.
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Linked Services
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Access to any services you connected through Winity will be revoked.
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Crucial Pre-Checks Before Deletion
Before proceeding with account deletion, customers must ensure several steps are completed to prevent disruption:
- Zero Balance: The customer’s account balance must be zero ($0.00). Funds must be withdrawn or transferred before deletion is initiated.
- Download Statements: The customer should download and save all required transaction history or financial statements for personal record-keeping.
- Cancel Subscriptions: Any active premium services or subscriptions linked to the Winity account must be cancelled to avoid unintended charges.
Data Retention for Regulatory Compliance
While a customer’s data becomes inaccessible to them after deletion, Winity is legally required to securely retain the data of deleted accounts for a specific period. This is essential for adhering to the regulatory and compliance requirements in Hong Kong.
Specifically, the data is retained for a period of up to 7 years to comply with Hong Kong financial regulations, which include:
- Tax Purposes: Records must be kept for at least 7 years.
- Anti-Money Laundering (AML) Compliance: Records are required for a minimum of 5 years.
All retained records are kept secure and accessible in a compliant format (such as English or Chinese) to meet potential audit and legal obligations. Electronic records are maintained and convertible to written form as required by law.