Winity Life is committed to user control and transparency, allowing customers to delete their account at any time directly on the platform.

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Key Implications & What is Lost

When a Winity Life account is deleted, the following consequences occur:

Feature	Consequence of Deletion
App Access	The member is instantly logged out and cannot log back in with these credentials.
Demographic Data	Customers can delete their account on the Winity Life app any time. Once the account is deleted, the customers will not be able to access their demographic or financial data stored in the Winity Life application.
Financial Data	All stored account balances, transaction history, and card information will be inaccessible to the member, and access to the deleted account will never be reinstated.
Scheduled Activity	Any scheduled transfers, payments, or recurring deposits are automatically cancelled.
Linked Services	Access to any services you connected through Winity Life will be revoked.

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Crucial Pre-Checks Before Deletion

Before proceeding with account deletion, members must ensure several steps are completed to prevent disruption:

• Zero Balance: The member’s account balance must be zero ($0.00). Funds must be withdrawn or transferred before deletion is initiated.
• Download Statements: The member should download and save all required transaction history or financial statements for personal record-keeping.
• Cancel Subscriptions: Any active premium services or subscriptions linked to the Winity Life account must be cancelled to avoid unintended charges.

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Data Retention for Regulatory Compliance

While a member’s data becomes inaccessible to them after deletion, Winity Life is legally required to securely retain the data of deleted accounts for a specific period. This is essential for adhering to the regulatory and compliance requirements in Hong Kong.

Specifically, the data is retained for a period of up to 7 years to comply with Hong Kong financial regulations, which include:

• Tax Purposes: Records must be kept for at least 7 years.
• Anti-Money Laundering (AML) Compliance: Records are required for a minimum of 5 years.

All retained records are kept secure and accessible in a compliant format (such as English or Chinese) to meet potential audit and legal obligations. Electronic records are maintained and convertible to written form as required by law.