Your information will be kept confidential in accordance with the applicable data protection laws and regulatory requirements in Hong Kong. All data shared during the KYC process is encrypted and stored securely in compliance.
If you notice any suspicious activity, block your card immediately through the app or by contacting our support team at support@winity.life. Report the details to us as soon as possible so we can investigate and assist you further. Please share the transaction details with us so we can review the case and raise it with Visa for further investigation.
You will be asked to create a PIN during registration. If you wish to change it later, go to Settings > Privacy & Security > Change PIN.
For online transactions, you would be required to provide biometric authentication on Winity Life App. You can enable biometrics under Settings > Privacy & Security > Enable/Disable Biometrics.
We invite you to share your experience through feedback forms from time to time. You can also provide feedback anytime by using our WhatsApp chatbot available through the Help menu or visit our Members Services portal online, available through the Help menu.
For any technical support or issues, you can reach us at support@winity.life. You can also connect with us instantly through our Members Services portal online or WhatsApp chatbot available in the Help menu.
3D Secure is an extra layer of protection for online card transactions. It helps confirm that the person making the payment is the authorised cardholder, keeping your purchases safe from unauthorised use.
When you make an online payment using your Winity Card, you’ll receive a notification from the Winity Life app asking you to approve the transaction.
Simply verify the payment using your biometric authentication (fingerprint or face ID) to complete the purchase securely.
No. Winity’s 3D Secure system is OTP-free. Instead, you’ll authenticate transactions directly through the Winity Life app using biometrics, providing a faster and more secure experience.